Like many other companies, we have been greatly impacted by COVID-19, both negatively and positively.

First and foremost, we take great pride in caring for our employee’s health, wellness, and safety. We quickly responded to the rise in global COVID-19 cases and transitioned predominantly to a remote work environment. For those employees still in the office, such as our warehouse staff that are fulfilling orders, we have put in place safety procedures that follow state, federal, and our own corporate guidelines to ensure a safe and comfortable working environment.

Second, as remote workspaces became more common and power needs increased across the country, demand for MR Double Carbon products took off exponentially. We are incredibly grateful that people turn to MR Double Carbon for their power needs, and we have been working harder than ever to get everybody the equipment they need. With that said, shipping providers such as UPS, USPS, FedEx, etc. have experienced delays that have impacted our deliveries. Additionally, our customer service team is overflowing with emails and calls, and we’re working diligently to build up our team and respond to every question in a timely manner.

Lastly, to no surprise, our supply chain has been impacted by the global pandemic. Transportation and manufacturing partners overseas are experiencing halts in their operations, and our increasing demand has only put more pressure on production. This has resulted in delayed shipments (among other things) that we’ve been managing to keep operations running as smooth as possible.

All in all, we hope everybody is staying safe and following proper policies to ensure we all continue staying healthy as we navigate these unprecedented times. Our team is doing well, staying active, and keeping busy!

You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folder or contact us by email at support@mrdoublecarbon.com You can also view tracking numbers once your order has shipped by logging into your customer account.

Occasionally, the tracking number will not work as the system processes and updates your information. We provide a tracking number as soon as a label is created, but it does not entirely mean the system has updated with details and may result in an error message. If this is the case, please attempt to Google Search the tracking number for best results. If you are still experiencing issues, we recommend waiting a day or two before checking again. If this continues to persist, we recommend reaching out to customer service for additional support.

Currently we do not sell our products directly to customers outside of the USA. We do have many international distributors and retail locations. For further assistance please contact, support@mrdoublecarbon.com

You have the option of shipping using United Parcel Service (UPS), Fedex or United States Postal Service (USPS). Shipping is guaranteed and tracking information is provided. Delivery data is an estimate and not guaranteed with USPS.

2-Day and 3-Day Shipping: If shipping by air, place your order by 1:00pm MST Monday - Friday

Ground Shipping: All ground orders placed by 1:00pm MST Monday - Friday will ship from our warehouse within 36 hours.

Please contact us directly via email support@mrdoublecarbon.com and we will have this resolved as soon as possible.

Unfortunately MR Double Carbon does not cover shipping costs at this time. Pre-paid shipping labels are not provided for returns or exchanges.

Unfortunately, this is a bit tricky. We pride ourselves on fast turnaround and processing times, meaning the window to cancel is incredibly small. For this reason, once an order is placed you cannot cancel unless it’s within minutes of placement (literally minutes) because right when you place the order we’re most likely loading the truck shortly after. If you made an order and would like to cancel it, the best way to go about this is to follow our process for returning your product once it is received.

You can do this online, visit product registration in our support area to fill out your information.

Visit User Guides  found in the footer ofHttps://www.mrdoublecarbon.comunder Support.

Of course! Sign up to receive our email communications in the footer of the website. You will be the first to know about any email exclusive deals and product launches.

Great question! It is highly important and encouraged that electronics and lithium batteries are disposed of properly to prevent harmful damage to the environment and community. We recommend you find an electronics waste program at your local waste management center that can properly dispose of your end-of-life product. Please do not toss your product in the trash. Though we do not currently have an official recycling program, we are in the process of building one out to help safely manage the disposal of our products. Thank you!

Yes, we currently offer active duty military personnel a discount. You will need to verify military status with our customer service department and place your order by mailing us at support@mrdoublecarbon.com

Our products are designed and engineered to be as safe as possible so anybody of any age can confidently use it without worry! Our Power Stations are a power alternative to traditional gasoline-powered generators, so they don’t require any gasoline, have zero exhaust (no harmful carbon monoxide), and are virtually silent. With that said, our products are electronics and most contain batteries and wiring that can absolutely be harmful if mistreated and used improperly. Please review your user guide manual for instructions on how to properly use and handle your product.

Lifecycles refer to how long batteries maintain their rated capacity. When you completely drain a battery from 100% to 0%, you’ve gone through one cycle, and the lifecycle rating for batteries is dependent on its type, or chemistry. Lead-acid batteries are rated for 200-300 lifecycles and lithium batteries for 500-800 cycles.  Lithium batteries are rated for 500 cycles to 80% capacity. This means after 500 full life cycles from 100%-0% you will still have 80% of the original rated capacity. We expect well over 2000 life cycles on the unit. With the new X line, you now have the ability to control your battery performance to increase its lifespan.

We use a variety of different battery technologies. We use the following types: Nickel Metal Hydride (NiMH), Li-NMC and LiFePo4. Check the product technical specifications on the product page to view for a particular product.

No. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane. For the most up to date information visit FAA Pack Safe.